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You Are Here:   CLUBTIX   :   CLUBTIX WEBSITE TERMS & CONDITIONS

Terms & Conditions

The following are the rules or "Terms" that govern use of the Clubtix website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Clubtix reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the site periodically. If you violate these Terms of Use, Clubtix may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

1. Permitted Use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by Clubtix to do so.

2. Ownership of Materials

All materials on the Site are copyrighted and are protected under treaty provisions and worldwide copyright laws. Clubtix’s materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Clubtix’s written permission. Except as expressly stated in the limited license provision of these terms and conditions, Clubtix does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

3. Copyright Policy

We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defense or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

4. Links & Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the Internet. Clubtix has no control over these sites or the content within them. Clubtix cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Clubtix does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Clubtix for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us by logging a support request and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

5. Disclaimers

Clubtix does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Clubtix cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Clubtix disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Clubtix will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

  • 5.1 Clubtix makes no guarantee of any specific result from use of this Site or use of the Clubtix service.
  • 5.2 Clubtix disclaims any and all liability for the acts, omissions and conduct of any third party users, Clubtix users, advertisers and/or sponsors on the Site, in connection with the Clubtix service or otherwise related to your use of the Site and/or the Clubtix service.
  • 5.3 Clubtix is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Clubtix by logging a support request.
  • 5.4 Clubtix may investigate the claim and take appropriate action, in its sole discretion.

6. Prohibited Content

The following is a partial list of the kind of Content which is illegal or prohibited on the Site. It includes Content that:

  • is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
  • promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  • promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • displays pornographic or sexually explicit material of any kind;
  • provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

7. Offline Conduct

Although Clubtix cannot monitor the conduct of its users of the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any user without their prior explicit consent.

8. No Commercial Use

No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or tout, or utilizing automated means to process or place ticket orders, or whose ticket order exceeds the stated limit.

9. Access & Interface

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from the our Site without the prior expressed written permission of Clubtix.

10. Unauthorized Use of the Interface

Illegal and/or unauthorized use of the Site, including, but not limited to, unauthorized ticket sales, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated device on the site, will be investigated and appropriate legal action will be taken, including without limitation to civil, criminal and injunctive redress.

11. Violation of the Terms

You understand and agree that in Clubtix’s sole discretion, and without prior notice, Clubtix may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized user Content, if Clubtix believes that the user Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Clubtix, another user or the law. You agree that monetary damages may not provide a sufficient remedy to Clubtix for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Clubtix may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address any unlawful or harmful activity. Clubtix is not required to provide any refund to you if you are terminated as a user because you have violated these Terms of Use.

12. Limitation & Liability

In no event will Clubtix be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Clubtix has been advised of the possibility of such damages.

13. Disputes

This Site is controlled and operated by Clubtix. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by English law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this Site, litigation must be brought in court in London, England without regard to its conflict of law provisions.

14. Indemnification

You agree to indemnify and hold Clubtix, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.

15. Purchase Policy

CLUBTIX.COM sells tickets on behalf of promoters, bands and venues which means CLUBTIX.COM does not set the ticket prices or determine seating locations. Policies set forth by our clients, such as venues, teams and theatres, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on CLUBTIX.COM may be subject to a per ticket service charge and a non-refundable per order processing fee. When purchasing tickets on CLUBTIX.COM, you are limited to a specified number of tickets for each event. This amount is indicated on the order tickets page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

CLUBTIX.COM aims to post all tickets within 6 working days unless otherwise noted. If you have not received your tickets within 48 hours of the event, please contact us via the Help Desk as soon as possible. Clubtix only posts tickets to the billing address of a credit card. More on mailing and box office collection is available here.

Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. More on cancelled and rescheduled events is available here.

Tickets are generally sold through several distribution points, including: online, call centers and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however CLUBTIX.COM does not control this inventory or its availability.

Tickets may be restricted to a maximum number per person, per credit/debit card and, for some events a restriction may apply per household. We reserve the right to cancel tickets without prior notice if purchased in excess if this limit.

Ticket Sales Terms & Conditions

1. This ticket is issued subject to the Rules and Regulations of the venue, event organizer and promoter. Full details are available on request.

2. Please check your tickets as mistakes cannot always be rectified.

3. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavors to notify ticket holders of the cancellation once we have received the relevant authorization from the event organizer. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.

4. The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organizer or promoter. The management may on occasions have to conduct security searches to ensure the safety of the patrons.

5. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

6. We regret that tickets cannot be exchanged or refunded after purchase. The Management cannot be held responsible for any tickets which are lost or stolen. Clubtix reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

7. Tickets are sold subject to the management’s right to alter or vary the program due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

8. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue Management, Clubtix or one of their authorized sub-agents, it may be voided and the holder may be refused entry to, or ejected from the venue.

9. The venue may operate a No Smoking policy.

10. The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with the venue).

11. The Promoter, venue Management and Clubtix accept no responsibility for any personal property.

12. Patrons should be advised that official merchandise is usually only available inside the venue.

13. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the management reserves the right to provide alternative seats to those specified on the ticket.

14. Ticket holders consent to filming and sound recording as members of the audience.

15. There will be no pass-outs or re-admissions of any kind.

16. If a performance is rescheduled, ticket holders will be offered tickets to the rescheduled performance, equivalent to the face value of the ticket. If a performance is cancelled, ticket holders will be offered alternative performances (subject to availability) up to the seat value on the ticket.

17. The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

18. Breach of any of these conditions or any unacceptable behavior likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.

19. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

20. All of these terms and conditions are governed by English Law.

Last Updated: March 15, 2007