AboutServicesSell-ticketsLogin

Clubtix Online Event Ticketing

rss twitter facebook

You Are Here:   CLUBTIX   :   CUSTOMER SUPPORT INTRODUCTION   :   FREQUENTLY ASKED QUESTIONS (FAQ)

Clubtix Customer Support

Customer Support FAQs

Welcome to Clubtix customer support, this part of the web site is dedicated to helping you with your Clubtix purchase. Please select an option on the right hand side.

Can I have my tickets transferred to another date or event?

Tickets purchased on Clubtix are not transferable to another event or date.

I cannot find my receipt. Do I have to bring it?

Your purchase receipt is not required in order to pick up your tickets. You are required to bring a state issued ID of the person who is registered to pick up the tickets.

I cannot attend the event. Is a refund possible?

All sales through Clubtix are final and refunds are not possible.

Can I switch the pick up name for my will call tickets?

If you purchased your tickets with a Clubtix account, you may login with your customer login information provided at the time of purchase. View your receipt. Within the receipt you may be given the option to change your will call pick up name, if the time limit has not passed.

What are your terms of purchase & refund policies?

All sales are final. There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond Clubtix control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holder is aware that amenities promised by promoters are not guaranteed by Clubtix and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, and celebrity guests. Ticket holder is aware that the Venue and Talent are subject to change.

Can I have my will call tickets shipped instead?

If you purchased your tickets with a Clubtix account, you may login with your customer login information provided at the time of purchase. View your receipt. Within the receipt you may be given the option to change your will call tickets to delivery tickets, if the time limit has not passed and your order did not already specify a delivery that has already been sent.

I purchased my tickets to be delivered, but they never arrived.

All orders are shipped with the United States Postal Service (USPS.com), which isn't always perfect. We take this into consideration and ship tickets long before the date of the event. We ship only to the shipping address as it was entered while making your purchase. You may change your shipping address up until the time your order is shipped.

Delivery orders returned to us will be set at will call and the shipping charges not refunded. After your tickets are returned and your order is put at will call, you may opt to have your order re-sent by upgrading your order to delivery - time permitting. Orders left at will call may be picked up by the person whose name is on the list - provided they have their valid state issued ID card. We can only add orders to the will call list if we have received the returned tickets or can verify that they are being returned to our office.

We all hate delays, and while our goal is to have your tickets in your mailbox within ten days of purchase, an unexpected delay in the delivery of your order may increase your delivery time.

If you have not received your tickets and it is two days before the event, please create and/or login to your Clubtix customer account and submit a support request regarding the matter. We will make sure you can pick up your tickets at the venue's will call window (no extra charge).